In this blog, we will introduce six ways Dialog virtual concierge system’s seamless collaboration will transform how you communicate with your customers
Nothing should get in the way of a financial services business and its customers – that relationship is the key to success for both parties.
Sadly, much of the technology that was meant to bring them together – like email or websites – ends up being just another obstacle to overcome.
To call it ‘video calling’ doesn’t come close to its capabilities: Dialog is a unique video solution that allows companies and their customers to communicate, collaborate and annotate in real-time, face to face, wherever they are in the world.
We call this ‘seamless collaboration’. And here’s why it’s going to make communicating with your customers more productive.
1. Immediate convenience
Previously, mortgage advisors and customers would often have to wait weeks to meet: now with Dialog they can talk immediately – and conduct the whole process (whether that’s securing a loan or negotiating a mortgage) remotely. Even if a customer is unable to make it to a branch, Dialog allows them to talk to an advisor via laptop, smartphone or tablet.
2. At last: on-screen annotation is a reality
Video calling isn’t new, but Dialog’s unique on-screen annotation makes it truly collaborative. From the customer’s point of view, it means they’re physically involved with the process, while agents will appreciate the ability to examine data on-screen, keeping their clients informed at every step.
Notes can also be made in real-time and important documents can be signed on-screen – a godsend when meeting in real life isn’t possible.
Realtime annotation is finally a reality through a simple touchscreen interface
3. Just scan and print
Applying for a loan or mortgage involves the scanning and printing of essential documents.
Dialog lets customers scan their passports or driving licences in the branch for identification purposes and then upload them.
Agents are then able to print these and other documents directly from the system’s interface.
4. Making video as easy as audio
For both customers and businesses, communicating via traditional video software is painstaking: either you connect point to point, or multiple participants all dial in at once.
This is off-putting for potential customers, especially if they just want to talk to an advisor without making a commitment.
Happily, Dialog treats video like audio, so customers can be put in queues, letting companies allocate fewer agents per client. This not only saves costs but speeds up availability and lets customers contact you at times convenient to them.
Manage multiple callers; hold, mute or forward as easily as a smartphone
5. When the network lets you down, Dialog won’t
There’s nothing more frustrating for a customer than being cut off while talking to an advisor: it’s stressful, and from a business point of view, wasteful. But thanks to Dialog virtual concierge software‘s robust technology, high-quality video calls can be sustained with variable bandwidth and up to 20% packet loss.
So even if you’re talking to a customer over 4G, Dialog will make sure the connection stays stable – letting you concentrate on getting the right deal for your client.
6. You don’t have to buy lots of new kits
Investing in expensive video equipment is the last thing a business needs, especially when most video calling solutions are unreliable and unresponsive. But Dialog runs as software on mainstream servers and virtual platforms, and its apps work on any computer and mobile device you already own. This means that Ultra HD video is now available to everyone.
If you’re interested in how Dialog virtual concierge can bring you and your customers together, contact us here
