Dialog Virtual Concierge
Features
Share and Collaborate
Provide advanced collaborative capabilities such as content sharing, screen annotation, digital signature capture, recording, printing and scanning.
Call Scheduling
Allow calls to be scheduled by the customer and enhance customer service capabilities.
Keep in touch with customers at a time and location that is convenient for them.
Monitor Call Activity
Monitor all call activity and retrieve stats which you can filter as appropriate.
Customisable User Interface and Workflow
Everything from button colour to tone of voice, Dialog virtual concierge can be fully customised to fit in your branding and existing workflows.
Call Management
Agents can add callers, put participants on hold, mute or end specific conversations or forward calls.
Retrieve Call History
Instantly see what services or history your customers hold with you