Visitor management solution company Vpod today announced a new partnership with Moneypenny, leading outsourced communication provider. This partnership disrupts traditional front of house, allowing companies to provide video concierge support for the first time.
Moneypenny’s video-based support will be integrated with Vpod’s Vgreet product; a touchless reception solution that enables visitors, employees, and other building occupants to enter the building quickly and safely while prioritising a fantastic first impression.
“Moneypenny is a dynamic company renowned for delivering innovative and excellent customer service so they’re a great fit with Vpod and everything we stand for. We’re excited to see where this partnership takes us,” says Sam Farrant, Managing Director at Vpod. “Together we can now give Vgreet customers access to another important, easy to set up and cost-effective feature – which supports our ultimate goal of creating unique customer and visitor experiences.”
“By making our receptionists accessible via video for the first time, we’re helping Vgreet to offer a cost-effective and efficient human response when it’s needed most and make the process from check-in to host arrival as frictionless as possible,” says Jess Pritchard, Head of the Corporate Sector at Moneypenny. “The solution is designed to complement a front of house team or receptionist but could work stand-alone where budget is limited. Times are changing and this collaboration delivers efficiencies and safety – both of which are high priorities for most businesses right now. This is a very exciting innovation and we’re delighted to work with a best-in-class partner that shares our passion for improving customer care via technology and exceptional people.”
The benefits of this new partnership include:
- Increased efficiency for Facilities teams by adding digital visitor management services
- Enhancing the visitor experience with touchless express check-in processes and overflow to outsourced reception services
- Improved safety of front of house staff
- Cost reductions from labour intensive processes
,About Vpod : Established in 2008, Vpod combine people and technology to create unique tech solutions in digital visitor management.
,About Moneypenny : Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 13,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.
